You are now connected with Philip John Stevenson: P2G17604877 has not been collected and has passed the cut off time Philip: Hi John John Stevenson: P2G17604877 has not been collected and has passed the cut off time Philip: I am very sorry about this John, I am just looking into this now Philip: I'm sorry it hasn't been collected, I can offer to rebook this for tomorrow if you would like? John Stevenson: It was booked 24 hours can you guarantee Saturday delivery ? Philip: I am afraid Yodel do not operate Saturdays John, and I cannot switch this to a service that does John Stevenson: In that case I want a refund Philip: Are you sure John? I can rebook this with another courier to deliver on Monday (next working day) if this helps? John Stevenson: No because last tine it took 3 days before the parcel was collected. John Stevenson: this parcel is to replace some braken parts that Yodel damaged when they delivered last week Philip: I am very sorry about this John. I can switch you to a drop off service if this is easier? John Stevenson: Does the drop off service deliver at the other end? Philip: They do yes. They would deliver Monday though John John Stevenson: No issue a refund I'll rebook with a different comapny direct. Philip: Are you sure John? John Stevenson: I don't have time to do a drop off thats why I think i'm paying profesionals Philip: I am very sorry about this. I shall cancel and refund this now John Stevenson: OK thanks and tell Yodel thanks for nothing, so far they have cost me the best part of £100 because I can't claim as the company refuse to spend their time taking photo's for proof for something that isn't their fault. Philip: I am very sorry about this John Philip: I have now cancelled this on our system for you. Whilst I have also requested a cancellation with the courier, I must advise that there is a possibility that the collection may still be attempted by the driver should the courier not receive the request in time. Should this be the case, you must refuse collection in order to avoid having your refund rejected. John Stevenson: Just make sure there are no problems with the refund. Philip: There are two ways we can refund your order for you. Either we can pay the amount of £8.10 back to the original source of payment, or alternatively we can offer you an enhanced amount of £12.00 which we can add to your prepay account for use on future parcel deliveries. Philip: I will, can you answer the above question and I shall process this John Stevenson: Paty the £8.10 back to the original source at the moment I'm that mad that I may not use you again Philip: Thank you, I am very sorry about this John Philip: I have done this now Philip: Is there anything else I can help you with? John Stevenson: Everyone can make an odd mistake we are all human but to take 3 days to collect a 24 hour parcel, then trash a £80 electric motor which I'd be strugging to break with a hammer and then fail to collect the replacement parts isn't anodd mistake, its incompinant on Yodels behalf